How WMCU is responding to the coronavirus
Dear Members of Wisconsin Medical Credit Union,
With COVID-19 on everyone’s mind, we want to take this opportunity to let our members know how we are responding. As a credit union who is proud to serve the healthcare heroes who will be at the forefront of this situation, our number one concern is for the health and safety of our members, their families and the patients they serve.
Over the last couple of weeks, we have been reviewing our established policies for a pandemic situation and examining which procedures will need to be implemented as a result. We are continually monitoring information and recommendations from the Centers for Disease Control (CDC), a United States Federal agency whose main goal is to protect public health and safety through the control and prevention of disease, injury, and disability in the US and internationally.
Starting March 17, 2020, we will be serving our members through the drive-up only. Here’s what we will do to keep our operations as normal as possible during this time:
Member transactions: Our drive-up will remain open and will be available for those in vehicles, as well as bicyclists and pedestrians. Drive-up hours are 8:30-5:00 Monday-Thursday, 8:30-6:00 Friday, and 9:00-Noon on Saturday. We will notify you if there is any change to these hours. Home banking and mobile banking will remain available 24/7. Remote deposit capture of checks will also remain available. Through our online Bill Pay service, you can transfer money from your checking account to any accounts you might have at other financial institutions.
Loans: We will continue to process and disburse loans during this time. A fillable application is available on our website www.wismedcu.org and can be emailed to our office at firstname.lastname@example.org. We have remote document signature available so that members can sign loan documents from their home computer or cell phone.
ATMs: WMCU is part of two world-wide ATM partnerships, which gives our members access to thousands of ATMs. Visit https://www.allianceone.coop/ to find a credit union ATM near you, or https://www.moneypass.com/atm-locator.html to find a bank ATM near you.
Annual Meeting: Our annual meeting will be postponed from its original date of April 22, 2020. We will let you know when it is rescheduled.
We know that this is a difficult time for everyone. If you are experiencing hardship as a result of COVID-19 please give us a call to talk about it. We want to be able to help in any way we can. We will miss seeing our members in person and look forward to re-opening our lobby as soon as possible. Our sincere hope is that through preventive action throughout our community, the effects of the pandemic will be minimized. May you and those you love remain healthy in body and at peace in mind and heart.
Your WMCU Family